Returns & refunds

Returns and refunds

We want you and your pet to be happy with every order. If something isn't right, you can ask for a return within 7 days of delivery from My orders.

What you can return

Items that arrived damaged, leaking or tampered with.
A wrong item or variant.
Products that were expired or close to expiry when they arrived.
Accessories, toys and apparel that don't fit, if they are unused and still have their tags and original packaging.
Food and treats your pet didn't like, but only if the pack is unopened and sealed.

What we can't take back

Opened or used food, treats, supplements and medicines.
Grooming and hygiene products that have been opened.
Items returned after the 7-day window.

How it works

Open the order in My orders, choose Return, pick a reason and add photos if the item is damaged or wrong.
We review the request within 48 hours. Once it's approved, a courier picks up the item from your address.
After the item reaches us and passes a check, we process your refund.

Refunds

Prepaid orders are refunded to the original payment method within 5–7 working days after approval.
COD orders are refunded to your bank account or UPI ID. We'll ask you for the details.
Shipping and COD fees are refunded only when the item was damaged, wrong or expired.

Cancelling an order

You can cancel an order from My orders until it has been shipped. Once it ships, please accept the delivery and request a return instead.

Questions? Write to admin@duncit.com.